Privacy Policy

Nexus Build Works is a remodeling and construction company based in Ladson, South Carolina. This policy explains what we collect when you use nexusbuildworks.com, send us a request, use the project planner, chat with the site assistant or get text messages from us, and what we do with it.

Nexus Build Works decides how this information is used and is the company to contact about it. You can reach us at contact@nexusbuildworks.com or (854) 210-8150.

By using the site you accept this policy. If you do not agree with it, please do not send us information through the site. You can always call us instead.

When you ask for an estimate or send a message, we collect what you type: your name, email address, phone number, city, the project address if you give it, the type of project, your timing, the budget range you choose to share, and your message.

We also record whether you checked the box to receive text messages, the date of your request, and which part of the site it came from (the contact form, the planner or the assistant). If you arrived from an ad or a link with campaign tags, we keep those tags with the request so we know what brought you here.

Please do not send Social Security numbers, bank or card numbers, or health information through the site. We do not need them to give you an estimate.

The planner lets you try layouts and finishes for a kitchen or bathroom. While you use it, we count which options get picked. Those counts are tied to a random ID in your browser, not to your name.

If you send the plan to us with a request, the room and the choices you made are saved with your contact details, so we can talk about the same design you were looking at.

If you close the planner without sending it, we have no way to connect those choices to you.

We run our own visit counter. The site does not use Google Analytics, advertising pixels or third-party tracking cookies, and we do not follow you to other websites.

The first time you visit, the site creates a random ID and stores it in your browser. A second random ID lasts only for the current visit. Neither one contains your name, email or phone number. Clearing your browser's site data erases them.

With that ID we record the page you opened, what you did on it (for example a page view, a tap on the phone number, a planner step, opening the assistant or sending a form), the page that linked you here, campaign tags in the link, whether you are on a phone, tablet or computer, and the approximate area you are visiting from (country, state and city) as estimated by our hosting provider when the page loads.

We do not store your IP address in these records. Our hosting provider handles IP addresses for the moment it takes to deliver the page and to keep the site secure, as every web host does, and may produce cookie-free totals about traffic and loading speed.

We also record how fast pages load, with no visitor ID attached, so we can fix slow pages.

The private area the company uses to run the business has a sign-in cookie for the people who log in. Visitors to the public site do not get it.

Because we do not track you across other sites, the site does not change how it works when a browser sends a Do Not Track signal.

We use your email and phone number to answer you: to reply to your request, ask questions about the job, set up a site visit and send your written estimate.

If we work together, we use your information to schedule and manage the project, send invoices and keep the records a business has to keep.

We send text messages only as described in the next section.

We use the measurement data to see which pages help people and which ones do not, and to keep the site working and safe from spam and abuse.

From time to time we may email people who contacted us with a follow-up or news about our services, where the law allows it. Every email of that kind tells you how to stop them, and you can also just ask us.

We also use information when we need to meet a legal obligation or enforce our terms.

If you check the SMS box on a form, or give us your mobile number and ask us to text you, you agree to receive text messages from Nexus Build Works at that number.

Types of messages: replies to your inquiry, quotes and estimates, appointment scheduling and reminders, project updates, billing notices and customer care. Promotional offers are sent only if the consent you gave covers them.

Message frequency varies with your project and how often we are in touch.

Msg & data rates may apply, depending on your mobile plan.

Reply STOP to any message to unsubscribe. You will get one message confirming it, and no more texts after that unless you opt in again.

Reply HELP for help, or contact us at (854) 210-8150 or contact@nexusbuildworks.com.

Consent to receive text messages is not a condition of purchasing any goods or services. You can ask for an estimate and hire us without it.

Mobile carriers are not liable for delayed or undelivered messages.

We do not share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, other than the aggregators and providers that deliver the text messages for us.

The chat assistant on the site is an AI tool. To answer you, the messages you type are sent to an AI service provider that processes them on our behalf and returns the reply.

We may keep a record of the conversation so we can follow up and improve the answers. If you give the assistant your name and a way to reach you, that is saved as a request, the same as if you had filled out the contact form.

Do not type passwords, payment details or other sensitive personal information into the chat.

We do not sell your personal information.

We share it only with companies that help us run the business and only for that job: website hosting and database, email delivery, text message delivery, and the AI provider behind the site assistant.

If we work on your project, we share what is needed with the people doing the work with us, such as a general contractor or a subcontractor on the job.

We may disclose information when the law requires it, or to protect our rights, our customers or the public. If the business is sold or merged, records may pass to the new owner under this same policy.

None of this changes the SMS promise above: mobile numbers and text message consent are not shared with third parties or affiliates for their marketing.

We keep requests and project records for as long as we need them for the purposes in this policy, including legal, tax and accounting requirements. After that we delete them or strip out what identifies you.

You can ask us to delete a request sooner. See the section on your choices and rights.

We use reasonable technical and organizational safeguards: encrypted connections, access limited to the people who need it, and service providers with their own security programs.

No website or email system is perfectly secure, so we cannot promise absolute security. If you think something you sent us was exposed, tell us right away.

We operate in the United States, and your information is stored and processed here or wherever our service providers operate. If you contact us from another country, your information will be transferred to the United States, with the safeguards the law requires where they apply.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. You can stop text messages by replying STOP and stop emails by using the link in the email or by asking us.

Depending on where you live, the law may give you more rights. California residents have the right to know, access, correct and delete their personal information and to opt out of its sale or sharing. We do not sell personal information, and we will not treat you differently for using your rights.

For visitors in the European Economic Area or the United Kingdom, we process personal information only with a valid legal basis: your consent, steps needed for a contract with you, a legal obligation, or our legitimate interests where your rights do not override them. You have the right to access, correct, erase, restrict or object to processing, to receive a copy of your data, to withdraw consent at any time, and to complain to your data protection authority.

To use any of these rights, email contact@nexusbuildworks.com or call (854) 210-8150. We may need to confirm who you are before acting on a request, and we answer within the time the law sets.

The site is for adults who own or manage property. It is not directed to children under 13, and we do not knowingly collect their information. If you believe a child sent us information, contact us and we will delete it.

The site links to other websites, such as our social media pages. We are not responsible for their content or their privacy practices. Read their policies before giving them information.

We may update this policy as the site or the law changes. When we do, we change the date at the top of this page. If a change is significant, we will say so clearly on the site.